Testing, QA & Support Specialist (m/f/d)
— join our team.
At systaro, we build custom software for our customers — and you make sure it actually delivers what it promises. From testing and QA to direct customer support.
/About the role
In this role, you test our custom-built software before it reaches the customer — and you're also the first point of contact when questions come up later. Two perspectives on the same product: catching issues early in QA, and helping users when something doesn't behave as expected in the wild.
What you'll do
- Handle ticketsYou take requests, analyze them, and either solve them yourself or hand them off to the dev team in a structured way.
- Keep UX in mindYou spot when a question is really a UX issue — and push improvements all the way into the product.
- Onboarding & trainingYou guide new customers through our applications and run online training sessions.
- Maintain documentationFAQs, knowledge articles, release notes — you keep our knowledge base current and easy to read.
- Close the feedback loopYou bring customer voices into the team and turn requests into real product improvements.
- Testing & QAYou test new features of our custom software before they go live — and verify bug fixes so nobody trips over the same issue twice.
Your day-to-day
On standup days a shared start, then straight into tickets. Throughout the day: an onboarding call with new customers, a sparring session with a developer about a UX detail, a knowledge article that needs polish. No two days are the same — and around it all, real control over your time.
We track our time — so you take vacation down to the minute. No rigid daily quota, just real flexibility for work and time off.
/Your profile
We're looking for someone who doesn't just use technology but actually understands it — and who knows that great support is more than ticket triage. By the way: whether you have a degree or taught yourself everything — we care about what you can do, not what's on your diploma.
- Tech-savvyYou feel at home with web applications, browser tools, and data structures. JSON, logs, and URL parameters don't scare you.
- UX senseYou recognize good (and bad) UX — and can put it into words. Hands-on experience with wireframes or Figma is a plus.
- Web-app experienceYou've worked in a software environment before — in support, QA, as a power user, or in customer success.
- LanguagesYou're a native German speaker (or near-native) and communicate confidently in English — in tickets, calls, and across the team.
- Structured workingYou document cleanly, prioritize independently, and keep an overview even when juggling many topics in parallel.
- Remote mindsetYou enjoy working independently from home, communicate proactively, and don't need someone looking over your shoulder to deliver.
/What we offer
We know: a job is more than a paycheck. That's why we've put together a package that actually fits remote-first work — not just buzzwords nobody uses in real life.
Lots of AI & new tools
You work with the latest AI tools — and get to try new ones as soon as they ship.
- Claude as your daily companion
- Custom AI workflows in your support routine
- Budget for tool licenses & experiments
Vacation
26 vacation days — plus December 24th and 31st on top.
- Bridge days don't count toward vacation
- Christmas and New Year's Eve are off
- Unused vacation days don't expire
100% Home Office
Work from wherever you're most productive. We invest in your setup.
- Hardware budget for laptop & monitor
- Subsidy for ergonomic furniture
- Internet & electricity allowance
Diverse projects
No industry tunnel vision: you'll see how software works across very different worlds.
- From logistics to education
- B2B SaaS, internal tools, platforms
Cool team
Flat hierarchies, honest communication, no corporate-speak. You're heard — from day one.
- Onboarding buddy for your first 8 weeks
- Monthly gaming session on the clock
- Yearly team offsite
Join systaro.
If you've read this far and you're thinking "yes, that's me" — send us your application. A CV is enough, a few lines about yourself are a bonus. We'll get back to you within 3 working days.